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Help Center

We migrated our Help Center to help.shoppingscraper.com.

Frequently asked questions

The FAQ will guide you through the most common questions and their answers. Have some other question? Leave us a message.


What marketplaces does ShoppingScraper support?

We scrape directly from the marketplaces and webshops. You can use our web app to scrape prices from marketplaces. Or you can request for your data directly in our API. Our API supports 750+ webshops and marketplaces.

How does the free trial work?

ShoppingScraper offers a 14-day free trial with 100 credits. No credit card is required to start. You get full access to the web app, API, and Google Sheets integration to test the service before committing to a paid plan.

What happens if I exceed my monthly request limit?

Additional requests can be purchased in blocks of 10,000. The cost varies by plan - €29 per block on the Advanced plan and €15 per block on the Enterprise plan. The Growth plan does not offer additional request purchases.

How accurate is the product matching?

ShoppingScraper uses advanced EAN/GTIN matching algorithms combined with title and URL matching to ensure accurate product identification across marketplaces. The system can match products using EAN codes, SKUs, ASINs, or URLs, with real-time verification to maintain high accuracy.

How frequently is the pricing data updated?

Pricing data is retrieved in real-time when requested through the API. For automated monitoring, you can use the Scheduler endpoint to set up regular data collection at your preferred intervals (hourly, daily, or weekly).

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time without giving a reason. The cancellation process takes less than 30 seconds and can be done directly from your dashboard. Or get a full refund for your first month if you used less than 10% of your requests.

How long does it typically take to implement ShoppingScraper?

Implementation time varies based on integration method. The web app can be used immediately, Google Sheets integration takes minutes to set up, and API integration typically takes 1-2 days depending on your requirements. Our documentation includes detailed examples and implementation guides to speed up the process.

How does user management work across different plans?

The Growth plan includes single user access, Advanced plan supports 2 users, and Enterprise plan allows up to 5 users. Each user gets their own login credentials while sharing the plan's total request quota. User permissions can be managed through the dashboard.

What happens if an API request fails or returns an error?

ShoppingScraper provides detailed error messages and status codes for troubleshooting. Failed requests do not count as a request. The API documentation includes comprehensive error handling guidelines and best practices.

What are the API response times?

Typical API response times are under 4 seconds for most requests. The Google Shopping API has recently been optimized for 25% faster performance, with 99% uptime. Response times may vary slightly based on the marketplace and type of data being retrieved.