Terms of service

1. ABOUT THESE TERMS  
These Terms of Service govern your use of ShoppingScraper, a price intelligence and e-commerce data platform operated by ShoppingResult BV ("we", "us", "our").

By creating an account or using any part of the platform, you agree to these terms.  

These terms apply equally whether you are an individual, a small business, or a large enterprise.

If you are entering into these terms on behalf of a company or other legal entity, you confirm you have the authority to bind that entity.  

2. WHAT WE OFFER  
ShoppingScraper is a software-as-a-service platform that provides e-commerce businesses with tools for competitive pricing intelligence, product data enrichment, and catalog management.

At a high level, our services include:  

Price monitoring and scheduling across major marketplaces and comparison shopping engines, with automated data collection at intervals you define.  

Pricing intelligence features such as competitor benchmarking, geographic price comparison across countries, and rule-based dynamic pricing recommendations.  

AI-powered content tools for generating product images, product descriptions, and marketing copy from product identifiers.  Product research and lookup tools for searching product information by EAN, GTIN, ASIN, or URL.  

Data exports and reporting in CSV and XLSX formats, with historical run tracking and usage analytics.  

API access for programmatic integration with your own systems, including a Model Context Protocol integration for AI assistant connectivity.  

Embeddable widgets and feed exports for use on third-party websites and in external pricing tools.  

Free public tools available without an account, including EAN lookup, ASIN lookup, and EAN-ASIN conversion.  

We continuously develop and improve our platform.

Features may be added, modified, or retired over time.

We will provide reasonable notice before removing core functionality that you actively rely on.  

3. ACCOUNTS AND ACCESS  
You must create an account to use paid features.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.  

Each account is for use by a single organization. Y

ou may have multiple authorized users within your organization, subject to your subscription plan.

You may not share credentials with third parties outside your organization.  

You must be at least 16 years of age to create an account.

If you are under 18, you confirm that a parent or legal guardian has consented to your use of the platform.  

We reserve the right to suspend or terminate accounts that violate these terms, engage in abusive behavior, or pose a risk to the integrity of our platform or other users.  

4. SUBSCRIPTIONS AND PAYMENT  
Access to paid features requires an active subscription.

Subscription plans vary by the number of products monitored, data collection frequency, API call volume, and access to specific features.  

For small and mid-sized businesses, standard self-service plans are available through our website.

For enterprise customers with higher-volume needs, custom plans with dedicated support, tailored data limits, and service level commitments are available upon request.  

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

Pricing may change, but we will notify you at least 30 days in advance of any price increase affecting your current plan.  

Refund policy: subscription fees are generally non-refundable.

However, if you experience a material service failure that we are unable to resolve within a reasonable timeframe, you may request a pro-rata refund for the affected period.

API credits and usage-based charges are consumed as used and are non-refundable once consumed.  

5. ACCEPTABLE USE  
You agree to use ShoppingScraper only for lawful commercial purposes related to e-commerce price monitoring, product data management, and competitive intelligence.  

You may not use the platform to harm, threaten, harass, or impersonate any person or entity.

You may not attempt to disrupt, overload, or interfere with the operation of our systems.

You may not reverse-engineer, decompile, or attempt to extract the source code of the platform.

You may not use automated tools to scrape or bulk-extract data from the platform outside of our provided API.  

We collect pricing data from publicly available sources.

You are responsible for ensuring that your use of data obtained through our platform complies with applicable laws and the terms of the websites from which data originates.  

If we determine that your usage patterns are abusive, fraudulent, or disproportionately impact platform performance for other users, we may throttle, suspend, or terminate your access after providing reasonable notice where circumstances permit.  

6. YOUR DATA  
You retain full ownership of the data you upload to ShoppingScraper, including product catalogs, EAN lists, feed URLs, pricing rules, and any custom configurations.  

We do not sell your data to third parties.

We may use aggregated, anonymized usage data to improve our platform and algorithms.

We will never share your individual business data, pricing strategies, or product information with competitors or other identifiable parties.  

You are responsible for maintaining your own backups.

While we take reasonable measures to protect your data, we are not a data archival service.

Report exports, run history, and generated files older than 7 days may be automatically deleted.  

Upon account termination, you may request an export of your data within 30 days.

After that period, we may delete your data from our systems.  

For information about how we handle personal data, please refer to our Privacy Policy.  

7. INTELLECTUAL PROPERTY  
The ShoppingScraper platform, including its design, code, algorithms, documentation, and branding, is and remains the property of ShoppingResult BV.  

Content generated through our AI tools (images, product descriptions, marketing copy) is provided for your commercial use.

You receive a non-exclusive, perpetual license to use AI-generated content for your business purposes.

We do not claim ownership of content generated specifically for you.  

We do not claim ownership of metadata, product information, or pricing data sourced from third-party marketplaces and shopping platforms.

Such data is provided as-is from publicly available sources.  

8. SERVICE AVAILABILITY AND SUPPORT  
We aim to maintain high platform availability but do not guarantee uninterrupted service.

Scheduled maintenance windows will be announced in advance where possible.  

Standard support is provided via email for all paying customers.

Response times and support channels may vary by subscription tier.

Enterprise customers may negotiate dedicated support terms, including guaranteed response times and named account contacts.

We publish a status page and health monitoring endpoint.

We will make reasonable efforts to notify you of significant outages or degraded performance.  

9. LIMITATION OF LIABILITY  
To the maximum extent permitted by Dutch law:  Our total aggregate liability arising from or related to these terms or your use of the platform shall not exceed the greater of (a) the total fees paid by you in the twelve months preceding the claim, or (b) one thousand euros.  

We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.  

We do not warrant that pricing data collected through our platform is error-free, complete, or current.

Pricing data is collected from third-party sources on a best-effort basis.

You should independently verify critical pricing decisions.  

These limitations do not apply to liability that cannot be excluded or limited under applicable law, including liability for intentional misconduct or gross negligence.  

10. INDEMNIFICATION  
You agree to indemnify and hold harmless ShoppingResult BV from any claims, damages, or expenses arising from your violation of these terms, your misuse of the platform, or your violation of any third-party rights.  

11. CHANGES TO THESE TERMS  
We may update these terms from time to time. When we make material changes, we will notify you by email or through a prominent notice on the platform at least 30 days before the changes take effect.  Your continued use of the platform after changes become effective constitutes acceptance. If you do not agree with the updated terms, you may cancel your subscription before they take effect.  

12. GOVERNING LAW AND DISPUTES  
These terms are governed by the laws of the Netherlands.  For individual and small business users: any disputes shall be submitted to the competent court in Breda, the Netherlands, unless mandatory consumer protection law provides otherwise.  

For enterprise users with a custom agreement: dispute resolution mechanisms specified in your order form take precedence.  Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of at least 30 days.  

13. GENERAL PROVISIONS  
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.  

Our failure to enforce any right or provision does not constitute a waiver of that right.  

These terms, together with our Privacy Policy and any applicable order form, constitute the entire agreement between you and ShoppingResult BV regarding the use of ShoppingScraper.  

You may not assign or transfer your rights under these terms without our prior written consent.

We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honor these terms.  

Notices to us should be sent to hello@shoppingscraper.com.

Notices to you will be sent to the email address associated with your account.