Service Level Agreement

99% uptime commitment

ShoppingScraper commits to 99% uptime for the production API on paid plans, measured monthly. The API is the data layer behind our customers' pricing platforms, repricers and BI pipelines, so availability is a core part of what we deliver.

How uptime is measured

Uptime is the percentage of one-minute intervals in a calendar month during which the API responds successfully to a standard request. We monitor availability continuously and publish current status on our status page.

What's excluded

• Scheduled maintenance announced in advance.
• Factors outside our control (upstream provider outages, force majeure, network issues between you and our edge).
• Suspension for breach of the terms of service or non-payment.

Support response

Support response targets scale with your plan — email on Growth, email and chat on Build, and email, chat and phone on Enterprise. Enterprise customers receive a named contact and a tailored agreement.

Enterprise terms

Enterprise agreements can define custom availability targets, support response times and remedies as part of the contract. Talk to sales to scope an Enterprise SLA for your volume.